WhatsApp available for every car company with LEF!
The modern consumer communicates through a wide range of channels with their environment – and thus with today’s automotive business. Today’s customer also expects you to know all about them. With the latest functionality in LEF, UnameIT gives you the tools to stay ahead.
The best customer experience is one where communication was tailored specifically to you: personal, empathetic, and informed about your unique situation. It happenes through the medium you are most comfortable with, the one best suited to that specific context, and it is easy to access. UnameIT introduces a new feature that provides all necessary customer information at a glance, allowing you to contact them via the most appropriate communication channel; WhatsApp.
All Relevant Customer Data in one place
Thanks to its data integrations, UnameIT offers a unique 360-degree view of the customer. Imagine all essential aftersales customer data in one place: service history, future maintenance needs, and even any scheduled appointments in the workshop. Naturally, it also includes sales-related information. Are there any open leads for this customer? Have they recently visited your website? A quick look at the latest quote you or your colleague prepared or a review of the deal you closed with them two years ago. All this is available on one screen, allowing you to provide your customer with the correct information or offer in record time.
Efficiency in Customer Communication
The power of this integration lies not only in the speed of communication but also in its user-friendliness. All conversations are added to the customer’s timeline, ensuring no information is missed. This allows colleagues to easily keep track of previous communications. Its clear, complete overview also contributes to more efficient workflows.
Efficiency in Aftersales
The integration is also invaluable for aftersales teams. It’s easy for customers to ask questions via WhatsApp, but it’s just as simple to proactively inform them about additional work or the status of their vehicle during a workshop visit – without the back-and-forth of phone calls. This leads to faster responses, improved reception and workshop flow, and an enhanced service experience for the customer.