- Change lead information
It is now possible to change the data of the lead so that it can be followed up correctly, for example with the right closing reasons. The data that can be changed are Leadtype (sales or aftersales), Initiative (customer, car company or importer), Kind (for example test drive, quote or workshop appointment) and Location.
With the right authorisations, it is possible to directly change the lead data in the lead detail screen.
A new authorization 'Change lead data' has been added for being able to change the lead data. This new authorization is automatically added to all LEF users with the authorization for 'Qualifications'.
In addition to the authorization, the conditions for being able to change the lead data are; the lead must be an open lead and it may not be an importer lead (A leads which has been delivered by directly by the importer).
Changing this data may trigger a change in the qualification. Therefore, every change to this data is saved as a separate action in the LEF action report.
A user remains in the lead detail screen after saving the changes, but it is possible (due to the settings of the new qualification and/or new location) that this user is no longer allowed to follow up the lead. LEF clearly reports this when the user presses 'Start conversation'.